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Conflict Management

Posted by on Jul 5, 2018 in Effective Communication | 0 comments

A number of methods are used in Conflict Management team development practice in which several stages followed during development are outlined. These methods assist in coming up with proper functioning teams where there is no unhealthy conflict. These methods include a method formulated by Bruce Tuckman while the other is known as Birkman method. Engineering in Kenya has more information

Conflict Management


 Conflict Management

Conflict Management

Though the two methods follow different trends they both have a uniform goal of producing teams that have the capability of working together peacefully and with focus. The most popular method is Bruce Tuckman’s since it has received a wide range of preference all over the world about Conflict Management.

Tuckman’s Method in Conflict Management


This is a model that follows four stages in which team development is exercised and it has been recognized as an appropriate thinking process concerning the manner in which teams develop. The four stages have transitions between them and a team has to acquire full development to proceed to the next level or stage. A team that is successful; is expected to know their current stage in Conflict Management which should then assist them manage stage transitions proficiently. Forming represents Tuckman’s method first stage where members are introduced into the team. This may be at the initial formation of a team or when bringing in new members in already existing teams. The main area of concern to most members during forming stage is the understanding of team leaders’ operations which is determined by leaders’ character as well as style. Forming stage is taken as a transition stage where individuals change from their individualistic thinking to reasoning in terms of a team. After confidence among team members is achieved, a team proceeds to the second stage which is known as storming phase. An operation in this stage involves in Conflict Management every team member into action whereby they are free to air their different opinions. This concerns the manner in which they would prefer their team to carry out its operations.

Christianity in Conflict Management

For instance, teams leaning more on Christianity and Conflict Management would have concern for topics like conflict arising and this stage may seem tricky for them. The appropriate trend to operate for such a team is to first get an understanding of the aspect of conflict by listening to different views from every team member. After going through every issue brought forward by team members, the team should agree on one specific decision regarding way forward. In some cases, teams disintegrate at this phase when supporting their opinions which allows in-depth discussion of opinions. This Conflict Management disintegration benefits the team by assisting team members to endure storms and difficulties occurring in their team. When a uniform operating method is agreed upon by team members, they are able to get into a more advanced stage known as Norming.

At this time, team members identify with a uniform working method in which every one of them intends to contribute in order to achieve team goals. Norming stage is different from storming stage since members no longer possess diverse opinions but common ones which are guided by common team’s requirements. Another difference is the situation where conflict previously witnessed among team members is replaced with cooperation while collaboration takes the place of mistrust. When these important characters are induced within team members, the team is ready to get to the stage known as performing. The main point in Conflict Management concentration at this stage is achievement of team goals. Formulation of team process is brought to an end and a team goes ahead to implement the process that has already been agreed upon. Relationships between individual team members as well as the team as a whole are normally characterized by strong cohesion and loyalty since differences are already settled. A team that has reached up to this stage is capable of managing very hard tasks as well as coping with changes that may occur within the team.

Though performing stage is taken as the last one, it does not represent optimal team development but on the contrary, it opens new transitions for a team. For some teams, performing stage leads them back to the very first stage of forming. These include those that encounter changes within their team membership and organization where they are supposed to discuss new issues accompanying the changes and coming up with common agreements. If a team develops satisfaction with the manner in which they carry out their operations at performing stage, they get into dorming stage or the adjourning one. Teams only adjourn if they have attained their goals or have completed their work.

The next team development method that may be applied by team members is Birkman method. This method takes less time unlike Tuckman’s method that takes a longer period depending on the team’s speed to agree on distinct matters. Birkman method makes use of a questionnaire in which non judgmental information is contained. The questionnaire covers four different dimensions including effective behavior, stress behavior, individual interests as well as needs. This method’s operations are based on several objectives directed towards team members’ behavior code. This includes a situation where team members are supposed to develop appreciation for other team members and individuals as well.

The method also enhances professional effectiveness and team work which is achieved through neutralization of misconceptions affecting performance. The actual process comprises of intensive assessments through which human perceptions that affect how team members perform, are revealed. Enhancement of teamwork takes place through filling a team graph where comparison of behavior takes place. This allows development of better ways through which individuals can carry out their operations in harmony, maximize strengths and also contribute to future progression of an organization. The typical steps followed by Birkman method include filing of a questionnaire in which personality profile of individual team members is questioned.

After filing the questionnaire, completed copy is forwarded for processing which is carried out by Birkman International. A consultant makes use of a report that is generated from the questionnaire to discuss personalities portrayed. The consultant interprets and offers advice to team members in question, concerning how to develop positive attitude. This information is recorded in a booklet that is left with specific team members for future reference.

Development of Conflict Management Skills for both Team Members and Leaders That Allow Them to Assimilate Into Newly Formed Teams, Quickly and Efficiently

For team development to be effective, both team members as well as leaders require conflict management skills which should allow them get absorbed into newly formed teams. They should be able to adjust in their new team operations within a short period of time. These skills are developed through embracing credibility where leaders and team members are in a position to establish good relationships with members in their new teams competently. Clear communication is important in the development of conflict management skills and it is developed where issues like anticipated change and working operations are clearly discussed. This enables team members to join in contributing towards goal achievement in their new teams. Adaptable learning also necessitates a situation where team members as well as leaders are able to learn from past experiences of their new teams. They then make use of the acquired information creatively in order to endure new challenges.

Conclusion Conflict Management

It is clear that; team development is a very important aspect in the operations of every organization and it takes place through several methods. These methods include Tuckman’s method where four main stages are followed starting with forming. This is a stage where members possess different views concerning team operations which are discussed and a uniform decision reached. This is followed by storming where a process through which to carry out team operations is discussed. Norming stage follows where team members develop personalities that enable teamwork. From Norming stage, teams get into performing stage where they get down to actual business of working towards goal attainment. The other team in Conflict Management development method known as Birkman method is a lot simpler since it only requires filling of questionnaires which are later analyzed by consultants specialized in team development. Consultants discuss personalities with individual team members and later advice them on the appropriate behavior to portray within teams. After teams have been developed, team members are required to acquire conflict management skills which helps them easily assimilate in new teams Conflict Management.



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